1. What service response time do you offer?
With a DDS Managed Print Plan we guarantee to have a technician onsite within 4 business hours should your machine be out of service. Our service coordinators and technicians use their judgement with all service calls to escalate/prioritise when machines are down, or to take the phone/remote support route when that makes more sense to get you up and running faster.
2. When the time comes to log a service call what will my experience be? Do you have a local call centre?
When you call, your call comes straight through to your local DDS branch. You will never hear press 1. for this press 2 for that, you'll be speaking with real people immediately! You'll be speaking with the same people on the phone, and dealing with the same technicians each time. Get to know our team here: https://www.sharpcopiers.com.au/meet-the-team