1. What service response time do you offer?
With a DDS Managed Print Plan we guarantee to have a technician onsite within 4 business hours should your machine be out of service. Our service coordinators and technicians use their judgement with all service calls to escalate/prioritise when machines are down, or to take the phone/remote support route when that makes more sense to get you up and running faster.
2. When the time comes to log a service call what will my experience be? Do you have a local call centre?
When you call, your call comes straight through to your local DDS branch. You will never hear press 1. for this press 2 for that, you'll be speaking with real people immediately! You'll be speaking with the same people on the phone, and dealing with the same technicians each time. Get to know our team here: https://www.sharpcopiers.com.au/meet-the-team
3. Why should I buy a printer from you?
DDS are the largest Sharp Dealer in Australia so we have the buying power and resources to provide outstanding price and service. We strive to beat any competitor’s price, but most importantly, our attention to providing quality customer service is what sets us apart from our competitors. If you're curious about us, ask us about our machine trials so you can experience what it's like being a DDS customer before committing.
To summarise:
If a provider can't guarantee you immediate and transparent communication when you need support, service or consumables- You should cross that supplier off the list.
Why not do some investigating?
Call us, and call our major competitors- compare just how fast you get to speak with a real person!
